At w1win, your privacy is not an afterthought — it is a core commitment. This Privacy Policy explains exactly what personal information we collect, why we collect it, how we use and protect it, and what rights you have as a w1win player under Philippine law. We encourage you to read it in full.
Six core principles that define how w1win handles your personal information.
All personal data transmitted to and from w1win is protected by 256-bit SSL encryption. Stored data is secured using industry-standard encryption protocols and access controls that limit who can view your information.
w1win does not sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is used solely to operate your account, comply with regulations, and improve your experience on the platform.
As a Filipino player, you are protected by the Data Privacy Act of 2012. You have the right to access, correct, and request deletion of your personal data. w1win honours all valid data subject requests within the timeframes required by law.
Every category of personal data w1win processes has a clear lawful basis — whether that is contractual necessity, legal obligation, legitimate interest, or your explicit consent. We do not process data without a valid legal ground.
w1win collects only the personal data that is necessary for the purposes described in this Policy. Data is retained only for as long as required by law or legitimate business need, after which it is securely deleted or anonymised.
In the unlikely event of a personal data breach that poses a risk to your rights and freedoms, w1win will notify the National Privacy Commission and affected players within the timeframes mandated by the Data Privacy Act and its implementing rules.
This Privacy Policy is issued by the operator of the w1win platform, accessible at w1win.app (referred to in this Policy as "w1win," "we," "us," or "our"). w1win operates as an online gaming and casino platform regulated under the authority of the Philippine Amusement and Gaming Corporation (PAGCOR) and is subject to the laws of the Republic of the Philippines.
For the purposes of the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, w1win acts as the Personal Information Controller in respect of the personal data of its registered players and website visitors.
Data Protection Officer: w1win has appointed a Data Protection Officer (DPO) responsible for overseeing compliance with this Policy and applicable data privacy laws. Contact details are provided in Section 14.
w1win collects the following categories of personal data from players and website visitors:
| Category | Examples | Purpose |
|---|---|---|
| Identity Data | Full name, date of birth, government ID number, nationality | Account registration, KYC verification, age verification |
| Contact Data | Email address, mobile number, residential address | Account communication, support, regulatory notices |
| Financial Data | GCash number, bank account details, transaction history | Processing deposits and withdrawals, AML compliance |
| Gaming Data | Wager history, game preferences, session duration, win/loss records | Platform operation, responsible gaming monitoring, dispute resolution |
| Technical Data | IP address, browser type, device identifiers, operating system | Security, fraud prevention, platform optimisation |
| Usage Data | Pages visited, click patterns, referral source, time on site | Analytics, improving user experience |
| Communications Data | Support chat logs, email correspondence, feedback submissions | Customer support, quality assurance, dispute resolution |
w1win does not intentionally collect sensitive personal information (as defined under RA 10173) unless strictly required by law or PAGCOR regulation — for example, government-issued ID numbers collected solely for KYC purposes.
w1win collects personal data through the following means:
w1win uses your personal data for the following purposes:
Marketing opt-out: You may withdraw consent to receive marketing communications at any time by updating your account notification preferences or by contacting our support team. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.
Under the Data Privacy Act of 2012, w1win processes your personal data on the following legal grounds:
w1win does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third-party service providers who process personal data on behalf of w1win are required to do so under written data processing agreements that impose obligations consistent with this Policy and applicable Philippine data privacy law.
Cookies are small text files placed on your device when you visit the w1win platform. They allow the platform to recognise your device, remember your preferences, and collect usage data to improve your experience.
You can manage your cookie preferences through your browser settings. Please note that disabling strictly necessary cookies may impair the functionality of the w1win platform. For analytics and marketing cookies, you may withdraw consent at any time through your account settings.
w1win retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law and PAGCOR regulations. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised. Where data cannot be immediately deleted due to technical constraints, it will be isolated from active processing until deletion is possible.
w1win implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:
Important: While w1win takes all reasonable steps to protect your data, no internet transmission is completely secure. You are responsible for keeping your w1win account credentials confidential. If you suspect unauthorised access to your account, contact our support team immediately.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by w1win:
To exercise any of the above rights, please contact w1win's Data Protection Officer using the contact details in Section 14. We will respond to all valid data subject requests within fifteen (15) business days, as required by the Data Privacy Act.
Note: Some rights are subject to limitations under applicable law. For example, w1win cannot delete data that it is legally required to retain under PAGCOR regulations or the Anti-Money Laundering Act.
The w1win platform is strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gaming law. w1win does not knowingly collect personal data from individuals under the age of 21. If we become aware that personal data has been collected from a person under 21, we will immediately close the associated account and delete the data in accordance with our data retention procedures.
If you believe that a minor has registered on the w1win platform, please contact our support team immediately so that we can take appropriate action.
w1win's primary data processing operations are conducted within the Philippines. Where personal data is transferred to service providers or partners located outside the Philippines — for example, cloud infrastructure providers — w1win ensures that such transfers are subject to appropriate safeguards consistent with the requirements of the Data Privacy Act of 2012 and NPC regulations.
Such safeguards may include contractual clauses approved by the NPC, adequacy determinations, or other legally recognised transfer mechanisms. w1win will not transfer your personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate safeguards.
w1win reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players via email or a prominent notice on the w1win platform at least fourteen (14) days before the changes take effect.
The "Last Updated" date at the top of this Policy indicates when the most recent revision was made. Your continued use of the w1win platform following notification of changes constitutes your acceptance of the updated Policy. If you do not agree to the updated Policy, you must cease using the platform and may request account closure.
If you have any questions, concerns, or requests relating to this Privacy Policy or the processing of your personal data by w1win, please contact our Data Protection Officer:
If you are not satisfied with our response, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC) through its official channels.
Effective Date: This Privacy Policy is effective as of 1 January 2026 and supersedes all prior versions. It is governed by the laws of the Republic of the Philippines.
Now that you know how we protect your privacy, join thousands of Filipino players who trust w1win for a secure, regulated, and world-class gaming experience.
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